Customer Care

Stop creating multiple accounts and passwords.
With Google Checkout™ you can quickly and easily buy from stores across the web and track all your orders and shipping in one place.

Shop with confidence.
Our fraud protection policy covers you against unauthorized purchases made through Google Checkout, and we don't share your purchase history or full credit card number with sellers.

Control commercial spam.
You can keep your email address confidential, and easily turn off unwanted emails from stores where you use Google Checkout.

How do I place an order?
When you see an item you'd like to buy, simply select the desired size, color or other relevant information and click on "add to cart." The shopping cart holds all your items (which can be changed or removed at any time) until you are ready to purchase. Once you've finished shopping, select "checkout." Then, just follow the instructions to place your order. It's that easy!

Which credit cards does shopping accept?
Your Visa, MasterCard, Discover, and American Express cards are all welcome.

What if I want to return or exchange something?
Our return policy is simple. We take customer satisfaction very seriously, and therefore have a return policy up to 30 days from the order date. We will gladly replace any damaged or defective merchandise at no charge. All other returns are subject to a 10% restocking charge, and must include a return authorization number clearly marked on the package. Please call our office for RA #'s. Returns must be sent back to Fulfillment via UPS, FEDEX or AIRBORNE. Custom orders, discounted and discontinued items are not returnable.

Champaign Plastics Company
Attn: Merchandise Returns
3005 Meridian Dr
Champaign, IL 61822

If you have any questions, please call 1-(800)-575-0170. You can expect your refund or exchange within three (3) weeks from the date you mailed your return. For credit card orders, please allow one to two statements for your credit to appear.

Will I be charged sales tax on my order?
Only if you live in the state of Illinois.

What are the costs for shipping & delivery?
All orders will be shipped via UPS or USPS. Shipping costs are computed based on the total weight amount of merchandise ordered. This amount is automatically calculated in your order total.  We offer Ground, 2nd Day Air, Next Day Air, and Prioity Mail.

What is the shipping process for merchandise?
Most items ordered from are shipped directly to you from the fulfillment warehouse. However, large items and custom orders may be drop shipped from the manufacturer. We use UPS Tracking for most orders. You can expect to receive your merchandise within eight business days of ordering. However, we do strive for three- to five-day delivery on all items. You pay only the standard delivery shown in the chart above unless special handling arrangements have been made on your part. Standard Delivery is available within the United States only.

In nearly all cases, products are available at the time of order. Items ordered together are not necessarily shipped the same day. If your entire order is not available, you will be notified.

Will I be notified if my item is back ordered?
If there is to be any extended delay in shipping your complete order, we will notify you of the status of the remaining items.

Are there any other order placement options?
If you would rather place your merchandise order via more traditional means, we offer these options besides online.

BY FAX: Fill the order form out completely and please remember to sign the order form. Once completed please fax to 1-217-359-0091, 24 hours a day, 7 days a week.

BY MAIL: If you prefer to pay by check or to mail in your credit card information,fill the order form out completely and please remember to sign the order form. Mail it along with your payment to the address below.

Champaign Plastics Company
Attn: Merchandise
PO Box 6413
Champaign, IL 61826

What if I'm unhappy with my Online Store experience?
Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us if it proves otherwise. We will replace it or refund your purchase price upon receipt of your entire order properly packaged and returned to us within 30 days. We do not want you to have any merchandise that is not completely satisfactory. If you have any questions or concerns about your order please call 1-800-575-0170.